restaurant management

Restaurant Management 101: How to Manage Staff and Guests Better

Restaurant management is a tough job. Not only do you have to do all the desk work like creating a promotional plan, paying the bills, and hiring staff, but you also might find yourself interacting with customers or working on the floor.

Every day is a different challenge.

So how do you become the best restaurant manager that you can be? There are a few important qualities to bring to the table every day to make sure that you’re managing both your staff and your guests efficiently.

Read on to learn more.

Stay Positive

It’s easy to be in a bad mood at work, even if you love your job. You’re probably sleep-deprived and might have been on your feet all day — and that’s assuming everything in the restaurant is happening perfectly.

No matter what’s going on, though, it’s important to keep a positive attitude. If you’re in a bad mood, your employees probably will be, too. And if your employees are in a bad mood, your customers won’t be happy.

Be Consistent

Restaurant jobs are unpredictable, but that doesn’t mean you have to be.

Your employees are already working in a job that can be chaotic at best. They never know what to expect when they come to work because every day is different.

You are the last thing that should be unpredictable. Follow up on your promises, lead by example, and be consistent in your actions.

Admit Your Mistakes

Even your best efforts can sometimes go wrong. When that happens, don’t lie or try to cover it up to make it seem like you’ve got it all together. Instead, just admit that you made a mistake, find a way to fix it, and move on.

If it’s a mistake that affects your daily operations, admit your mistake to your staff, apologize, and let them know that you’re working on it. This is a great way to demonstrate the type of accountability that you want from them, too.

Create an Experience

What about managing the customer experience? When it comes to the patrons walking through the door, you want to do just that — create an experience.

Is your restaurant the type of place to have a trivia night? What about live music?

It’s never just about the food. Great food will get people in the door, but what keeps them coming back is the atmosphere and experience you create.

Be Patient

Patience is one of the most important things you can have when it comes to visitor management. For every polite customer who raves about their food, you’ll probably also get someone who complains endlessly for no reason.

You have two options here — you could lose your temper and get angry with them, which could cause them to talk badly about your restaurant. Or you could be patient, listen to them, and try to come to a solution that benefits both parties.

Put These Restaurant Management Tips To Use

With these tips, you can watch your restaurant management skills improve. A great manager can be the factor that takes a restaurant from surviving to thriving!

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